Store Policies

Store Policies


We accept Amazon Payments, Paypal, American Express, Discover, Master Card, and Visa. For your protection, we require you to have your credit card in front of you when ordering so you can enter the three-digit code printed in the signature line of your credit card.

We have the right to change our prices at any time and without notice.

Only unshipped items may be cancelled. To cancel an order or any part of an order you must call Eddy-Gear. When you call, please give us your confirmation number or your invoice number and inform us about the specific items(s) you wish to cancel. Do not consider your order (or any part of your order) cancelled until you receive a cancellation request email from

If we determine that your order or any portion of the order is unable to be filled, we will notify you via email prior to the shipping date and will promptly refund the purchase price and associated shipping charges of any unshipped portion of the order.


While damage is very rare, it is important to follow these steps when receiving your kayak, just in case a damage claim does need to be filed. When the kayak leaves our store, it is sent FOB origin, which basically means it is out of our hands from that point forward and we are no longer responsible for it. But do not worry – we will still be there every step of the way to help guide you and facilitate any damage claims, in the unfortunate event your kayak gets damaged during shipping. Just be aware that we are no longer financially responsible for the kayak once it leaves our shop (that means no refunds if the kayak arrives damaged). The damage claim process will result in a replacement kayak being sent to you, but not a refund.


Step 1: Inspect the kayak! Before you sign anything or take the kayak home, unwrap it from the protective packaging and give it a thorough inspection. Make sure it wasn’t rammed with a forklift, or otherwise damaged during shipping. If you are completely confident that there is no damage, go ahead and sign for the kayak, take it home and enjoy! And send us pictures!

Step 2: If your kayak is damaged,the best option is to refuse the shipment altogether. Do not sign for the kayak. Take pictures of the damage if you can, and inform us ASAP that you are refusing the shipment. Keep the packing material, or make sure it stays with the kayak, do not throw it away. We assist you in handle the claim from this point on. Make sure you call the Shipper ASAP (within 24 hours) to inform them of the damage, and let us know as well. All contact info for the Shipper will be foundon the BOL ( Bill of Laden) received from us. Take pictures of the damage, and keep the packaging material. As long as the claim is originated within 14 days (this is your responsibility as the consignee), and you contact the Shipper within 24 hours, there should be no problem with your claim.


If you signed for the kayak without fully inspecting it first, you are now the owner of a damaged kayak. Filing a claim can be difficult at this point and it may require extra shipping and/or replacement costs. Again, refunds are not available for kayaks damaged during shipping. It is very important that you follow the proper steps when receiving your kayak. We will try to assist in any way we can to proceed with a claim, but once the kayak is signed for it becomes your property.



If you receive a damaged product, please call Customer Service immediately. All products are protected by the respective manufacturers’ warranties and will be happy to help you get a defect-free product.

Eddy-Gear is an authorized dealer for all of the gear we sell on We invite you to visit the website of any manufacturer whose gear you see on and verify we are an authorized dealer. For your protection, you should do the same for any other website you find. Remember – if it seems too good to be true, it probably is!


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.